Support
IT support that picks up when something breaks.
Day-to-day technical help for small and mid-sized businesses. Help desk, troubleshooting, patching, monitoring, and a real human on the other end of the line — without the cost of a full in-house IT team.
Most small businesses are stuck choosing between "the owner's brother-in-law looks at it sometimes" and a national MSP that bills like a law firm. Mangobyte sits between those — a real partner with response targets and on-site presence, priced for businesses that actually have to watch the budget.
- Help desk that answers. Email, phone, or ticket intake with defined response targets per plan. Most issues resolved remotely within hours.
- On-site when it matters. Scheduled monthly visits plus emergency on-site for hardware swaps, mounted equipment, and physical issues that can't be fixed remotely.
- Maintenance, not firefighting. Patching, monitoring, backup verification, and quarterly reviews so problems get caught before they become outages.
Every plan includes a defined point of contact, documented systems, and a clear escalation path. No phone tree, no rotating "engineer of the day," no waiting three days for someone to read your ticket.
Built around your environment
Onboarding starts with a documentation pass: hardware inventory, software inventory, account access, network layout, vendor contacts. Most clients have never had this written down before. After that, support gets dramatically faster — the next time something breaks, we already know how it's wired.
"Good support is invisible. If you're calling us every week, something's wrong with the underlying systems — and that's our problem to fix, not yours to keep working around."
Plans expand to cover projects, new sites, and growth. Most clients start on Starter or Operations and move up only if they actually outgrow it — not because we pushed an upgrade.
Three plans, sized for real teams
Starter Care fits small teams with basic IT needs. Operations Plan adds priority response, network management, and AI tools for scaling teams. Managed Partner covers multi-site businesses needing deeper oversight and project coordination.
Each plan has clear caps on users and devices, defined response times, and scope that grows with you. See full details on the pricing page, or book a consult and we'll recommend the right starting point.
What support covers
Everything between "it just works" and "it just broke."
Day-to-day help, recurring maintenance, on-site visits, and the planning work that keeps your IT from becoming an emergency.
- Help desk
- Email, phone, and ticket-based intake with defined response targets. Remote access for fast troubleshooting. Escalation path for the harder cases.
- On-site visits
- Scheduled monthly visits per plan. Emergency on-site for critical outages. Hardware swap-outs, rebuilds, and physical audits when remote isn't enough.
- Patching and maintenance
- OS and application patching, network device firmware, backup verification, and endpoint protection — done on a schedule, not after a breach.
- Monitoring and planning
- Uptime and resource monitoring, quarterly business reviews, documentation, and runbooks — plus vendor coordination and procurement guidance.
Need an IT partner?
Pick a plan and stop firefighting.
Three support plans sized for growing teams. Pick the one that matches where you are now — they expand to cover projects and new sites as you grow.